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Brentwood Lettings | Privacy Policy and Cookie Statement
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Privacy Policy and Cookie Statement

At Brentwood Lettings, we are committed to respecting and protecting your privacy.

This Privacy Policy explains when and why we collect personal information about our website visitors, customers and people who contact or interact with us, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

If you do not want us to process your personal information as described in this Privacy Policy, please do not provide information to Brentwood Lettings or use our website www.brentwood-lettings.co.uk Brentwood Lettings has a Data Protection Officer who is responsible for matters relating to privacy and data protection. The Data Protection Officer can be reached at mike@brentwoodinvestments.co.uk or 364 Moston Lane, Moston, Manchester, M40 9JS.

About Brentwood Lettings

Brentwood Lettings is a trading name of Brentwood Lettings Limited, whose registered offices are at 364 Moston Lane, Moston, Manchester, M40 9JS.

How do we collect personal information about you?

We obtain personal information about you that you provide to us through our website, emails, phone conversations, documents you provide to us or when you visit our branch, for example when you:

  1. Enquire about specific properties for sale or for rent
  2. Ask us to value your property
  3. Register for our email newsletters
  4. Participate in one of our surveys
  5. Interact with us on our social media sites
  6. We also obtain personal information relating to you using automated technical means when you visit our website.

What type of personal information is collected?

The information we collect from you might include (but is not limited to) your name, address, email address, phone number, date of birth and financial details and any other information you choose to provide to us.

The information we collect through our website using automated technical means includes: the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identifier and location data. We also collect information about your website visit including which website pages are accessed, page response times and length of visits to pages.

How long do we retain your personal information?

We review our retention periods for personal data on a regular basis. We are legally required to hold some types of information for certain prescribed periods to fulfil our statutory obligations. Outside of specific statutory obligations, we will hold your personal data on our systems for as long as is necessary for the relevant purposes for which we use it, or in accordance with any retention periods set out in any relevant contract you hold with us.

We will retain your personal information for a minimum period of 6 months following the date of receipt of the personal information, and for a maximum period of six years following the date of receipt before it is destroyed.

How do we use your personal information?

We may use the information that you directly provide to us in the following ways:

  1. We may use your name, address and contact details for the purpose of carrying out our obligations arising from any contracts entered into by you and Brentwood Lettings, such as providing you with products and services you have requested, visiting and arranging viewings of your property. Our legal basis for this use is that it is necessary for the performance of a contract to which you are party.
  2. We may use your name, email address and postal address to provide you with information, you have requested from us, respond to enquiries or requests from you, communicate with you in relation to those enquiries or requests and arranging visits to your property by our staff. Our legal basis for this use is our legitimate interests, namely carrying out activities in the course of Brentwood Letting's business in response to customer enquiries or requests.
  3. We may use your name, email address and postal address to provide you with information regarding similar goods and services to those you have already enquired about or purchased. Our legal basis for this use is our legitimate interests, namely the ongoing marketing of our goods and services to individuals with whom we have an existing relationship in connection with our goods and services and/or who have expressed an interest in those goods and services;
  4. Where you have entered into a contract with us or we have provided you with services, we may use your name, email address, postal address or phone number to ask for your feedback about the services we have provided to you. Our legal basis for this use is our legitimate interests, namely evaluating and where necessary improving the quality of our service provision with a view to promoting the success of our business and positive customer relationships.
  5. Where you are a party to an existing contract with us or regularly enter into contracts with us for our goods and services, we may use your name, email address, postal address or phone number to notify you of changes to the terms and conditions of our services. Our legal basis for this use is our legitimate interests, namely the administration and management of our business contracts and relationships.
  6. We may use your name, email address and postal address to send you marketing communications, if you have chosen to receive these. These may include information about properties for rent or for sale, the current property market, promotions or offers. Our legal basis for this use is consent.
  7. We may use your relevant information to verify your identity where appropriate. Our legal basis for this use is compliance with a legal obligation to which we are subject our legitimate interests, namely ensuring the security of our systems, network and information and those of third parties.

We may use the information that we automatically collect using technical means through our website to:

  1. Administer our site and for troubleshooting, testing, research and statistical purposes. We use Google Analytics, a third-party website monitoring tool. Our legal basis for this is our legitimate interests, namely monitoring the use of our software and IT systems, improving our website;
  2. Measure or understand the effectiveness of our own advertising activity. Our legal basis for this use is our legitimate interests, namely improving the relevancy of our advertising;
  3. Measure or understand the effectiveness of our marketing emails. Our legal basis for this use is consent.

This automated collection of information may involve the use of cookies. Please see our Cookies Policy for further detail about these http://www.brentwood-lettings.co.uk/cookie-policy/

We may analyse the personal information we collect directly from you and obtain using automated technical means to create a profile of your interests and preferences so that we can contact you with information relevant to you (if you have chosen to receive marketing communications from us). We may make use of additional information about you when it is available from external sources to help us do this effectively.

We may also use any of your personal information that we collect from you directly and additional information about you from external sources] where necessary to detect and reduce fraud and credit risk. Our legal basis for this use of your personal information is our legitimate interests in preventing our business being subject to fraud or credit risk.

Who has access to information?

We will not sell or rent your information to third parties

When we use third party service providers, we disclose only the personal information that is necessary to deliver the service, we never pass information to the provider without your prior consent and we have a contract in place that requires them to keep your information secure and otherwise use your information in accordance with applicable data protection law.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets, or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

In addition to the specific disclosures set out in this section, we may disclose your personal information where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person, or for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative out-of-court procedure.

Your rights

In this section we have summarised the rights that you have under data protection law. Some of the rights are complex, applying only in certain circumstances and subject to certain exceptions, and in the interests of keeping this policy concise, not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

You have the right:

  1. To object to us processing your personal information for marketing purposes. If you object, we will stop processing your personal information for this purpose. When we collect your data, you can choose whether you wish to receive marketing communications from us. If you wish to stop receiving marketing communications, you can opt out at any time by clicking an ‘unsubscribe’ link at the bottom of one of our emails.
  2. To access the information we hold about you and certain information about our processing of it and your rights in relation to it. In certain circumstances, to obtain erasure of the personal information we hold about you, subject to certain exceptions. To rectification of the information we hold about you.
  3. In certain circumstances, to restrict our processing of your personal information or object to us processing it. If you object, we will stop processing your personal information unless certain exceptions apply.
  4. Where our legal basis for processing your personal information is your consent or the performance of a contract and we process it by automated means, to be provided with the personal information we hold about you in structured, commonly used and machine-readable format and to transmit the information to another controller.
  5. To not be subject to a decision based solely on automated processing, including profiling, that produces legal effects concerning you or similarly affecting you, subject to certain exceptions.
  6. Where our processing of your personal information is based on your consent, to withdraw that consent at any time. If you withdraw your consent, we will stop the relevant processing, but it will not affect the lawfulness of our processing before the withdrawal.

To exercise any of these rights, email us at info@brentwood-lettings.co.uk or write to us at 364 Moston Lane, Moston, Manchester, M40 9JS. In addition, you can exercise your right to object to direct marketing at any time by clicking an ‘unsubscribe’ link at the bottom of one of our emails.

If you consider that our processing of your personal information infringes data protection laws, you have the right to lodge a complaint to a supervisory authority responsible for data protection. You may do this in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. More information about lodging a complaint with the Information Commissioner’s Office (the relevant UK supervisory authority) can be found at https://ico.org.uk/concerns/.

Security precautions in place to protect your information

We take appropriate technical and organisational precautions to secure your personal information and prevent its loss, misuse or alteration. All information you provide to us is stored on our secure servers. Where we have given (or where you have chosen) a password, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

The transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and for this reason we cannot guarantee the security of data sent between us over the internet.

Use of Cookies

Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns.

Cookies allow us to provide important site functionality so you don’t have to re-enter lots of information. They also allow us to remember what links and pages you have been or viewed during a session. This helps us deliver a better, more personalised service to you.

It is possible to switch off cookies by setting your browser preferences. For more information on the Cookies we use, visit our Cookies Policy http://www.brentwood-lettings.co.uk/cookie-policy/

Links to other websites

Our website may contain links to other websites run by other organisations. We are not responsible for the privacy practices of those organisations or the content of their websites. You should read the privacy policies of these organisations before providing them with any personal information.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated on 3 February 2019.

If we change our Privacy Policy we will post the changes on this page and may place notices on other sections of the website and/or notify you by email.

Further information

You can obtain further information about data protection laws by visiting the Information Commissioner’s Office website at www.ico.org.uk.

COOKIE STATEMENT

Brentwood Lettings places information on your computer through the use of cookies. A cookie is a small text file which is sent to your computer or mobile device by our web server so that our website can remember some information about your browsing activity on our site. At each page of www.brentwood-lettings.co.uk you visit, information is sent back to the server - cookies will collect information about how you use our website, demographic data, information about your device such as the device’s IP address and the browser you used to visit our site and if you arrived at our site via a link from another website, the URL of the linking page. www.brentwood-lettings.co.uk uses some different types of cookies;

Essential or ‘Strictly Necessary’ Cookies

These cookies are essential for the running of our website and without them parts of our website wouldn’t work. They don’t track where you have been on the internet and don’t gather information about you that could be used for marketing purposes.

Functional Cookies

Functional cookies allow us to recognise your browser - we use this function to remember your preference so that you do not have to select your chosen country on each visit. We can’t use these cookies to identify you personally and they don’t track your internet usage.

Analytical Performance Cookies

Analytical performance cookies are used to monitor our websites performance, tracking statistics such as the number of unique users visiting our site and the number of pages that are viewed. Web analytics services may be designed and operated by third parties such as Google Analytics. This information is anonymous, it doesn’t contain personal information and can’t be used to identify you and is used for statistical purposes only. The information provided by these cookies allows us to analyse patterns of behaviour on our website and improve the experience we provide based on this information.

Other Third Party Cookies

We use external sites to add functionality to www.brentwood-lettings.co.uk - for example we offer the ability to share articles on social media share buttons and AddThis. We regularly add videos from Youtube, Vimeo and other sites. When you visit a page with content embedded from, for example, YouTube or Facebook, these third party service providers can set their own cookies on your device. Brentwood Lettings does not control or have access to the information contained in these cookies, but for more information please check the cookie policy of the third party site.

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